Frequently Asked Questions

What are the risks of R32?

Generally speaking, the lower the GWP, the higher the flammability level, R32 has no difference. R32 is classified as class A2L and belongs to class A2 in-flammables. Directive 67 / 548 / EEC and 1999 / 45 / EC classification: F +; R12 extremely flammable. Therefore, only experienced and properly instructed personnel can handle the gas under pressure.

What does COP mean?

COP represents the performance factor, which is the ratio of power output to power input. It depends on the ambient air temperature and water temperature. It tells you the energy efficiency level of the heat pump.

What are kW and BTU?

Electricity is sold in kW-hours. A One thousand watt-hour is 3412 BTU. BTU stands for British thermal unit. It is the unit of measurement used by some heat pump manufacturers according to their specifications.

Why buy FANTASTIC's Inverter?

1. FANTASTIC company has a research and development team with 18 years of experience in the heat pump. We independently developed a more advanced step-less speed regulation technology than ordinary frequency converter. For example, step inverter can adjust the speed by 20% or 25% by 25%.  FANTASTIC company's step-less frequency converter can adjust the frequency Hertz by Hertz to achieve the best use.


2. Fantastic has very strict quality control. From the detection of raw materials and parts to the production process, all steps are carried out in strict accordance with the process. Our failure rate is below 0.5%, which is a prominent figure in the manufacturing industry.


3. FANTASTIC products have many differences. These differences make us unique in the market and attract more attention. Every product of FANTASTIC has innovation. It's also one of the keys to FANTASTIC's competition.

What is the function of FANTASTIC inverter heat pump?

1) Domestic hot water

2) Space heating in winter

3) Space cooling in summer

What are the advantages of FANTASTIC heat pump, comparing with other water heaters?

1. Save money and energy, save 70% or more power consumption than ordinary electric heaters, ensure safety and environmental protection, operate all day or night, and use conveniently.

2. Avoid water leakage, leakage and large power consumption of electric water heater.

3. Avoid the disadvantages such as harmful gas produced by the gas water heater.

How long can a pool heat pump last?

FANTASTIC's heat pump uses high-quality components, and even without any maintenance, a heat pump or dehumidifier can be easily used for 10 to 20 years. However, with good maintenance, our pool heat pump can really be used for a lifetime.

What is the product warranty?

According to different products, FANTASTIC will give different 1-5 years or even longer warranty time. During the warranty period, we will give customers all technical guidance and support. If the problem is caused by our product, we will give free parts as support. If the problem is serious, we can arrange engineers or local engineers to fly to the customer's installation site to support maintenance.

How to deal with transportation?

We have 18 years of export experience. No matter by sea, air, FOB, CIF or door-to-door, we have the ability and experience to help customers contact the forwarder, provide a preferential quotation and good service to customers, and handle various customs declaration and clearance matters.

What kind of payment term does FANTASTIC accept?

You can pay to our bank account, Western Union or PayPal,


30% down payment for T / T and 70% balance before shipment.


We also accept sight L / C and usance L/C (30 days, 60 days, etc.)

What is the package?

For LCL product, to protect the product avoid damage by rude transportation worker, FANTASTIC would pack the product with strong plywood box, if container order, because all products are load in the container by ourselves, so we could pack the product with carton box, and of course, we also pack the product with strong plywood box as customer required for container order.

What is the average delivery time?

For the samples in stock, the delivery time is about 7 days. For bulk orders, the delivery time is 20-30 days after receiving the deposit. The delivery time will take effect after we receive your deposit.

For special customized products or special orders, we will communicate with you and finally follow the agreed delivery date of PI. In any case, we will try our best to meet your needs. 

What's FANTASTIC product price?

Our prices will vary according to supply and other market factors. FANTASTIC sells the heat pumps for the oversea market since 2002, we look forward to have long-term cooperation partnership with customers, but not one deal business, so we will do our best to support our customers on price, technology, and service, and manufacture the best product to customers, win-win, because you win, so that we can win. We can also provide OEM or ODM service for customers. Contact us, we will send you an updated price list according to your requirements.

Can FANTASTIC provide relevant documents?

Yes, we can provide all kinds of documents to facilitate your import customs clearance and sales, including:


1. In order to facilitate your customs clearance and import, we will provide the electrical safety certificate, insurance, origin and other export documents required by each country.


2. In order to let you sell better, we will provide performance certificates, technical documents, and even design a brochure for you with your trademark. You can put forward various requirements to help your sales, and we will try our best to meet your needs.


3. In order that you can prepare for installation and know how to install before receiving the unit, we will provide you with specific installation and control instructions in advance.

Does FANTASTIC have the minimum order quantity?

Yes, usually we have different minimum order quantities for different products, but you can buy 1-2 units as samples. In addition, we can give you the greatest support according to your actual situation.

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